Privacy Policy

Introduction

At River Stone Web Studio ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website riverstonewebstudio.com, use our services, or interact with us in any way.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry, business size, marketing goals
• Account Information: Username, password (encrypted), preferences
• Communication Data: Emails, chat messages, support requests
• Billing Information: Payment details, billing address, transaction history

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Usage Data: Pages visited, time spent, navigation patterns
• Device Information: IP address, browser type, operating system
• Cookies and Tracking: Cookies, web beacons, analytics data
• Location Data: General location based on IP address

Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms when you interact with our content
• Advertising networks and analytics providers
• Business partners and referral sources
• Publicly available databases

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide and manage our digital marketing services
• Communication: To respond to inquiries, send updates, and provide support
• Marketing: To send promotional materials, newsletters, and offers (with your consent)
• Improvement: To enhance our website, services, and user experience
• Analytics: To analyze trends, track performance, and conduct research
• Security: To protect against fraud, unauthorized access, and illegal activities
• Compliance: To meet legal obligations and enforce our terms of service

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (Stripe, PayPal)
• Email marketing platforms (Mailchimp, HubSpot)
• Analytics providers (Google Analytics)
• Cloud hosting services (AWS, Google Cloud)
• CRM software (Salesforce, HubSpot)

These providers are contractually obligated to protect your information and may only use it for specified purposes.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or investigations
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and outline your choices.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and performance
• Personalize content and advertisements
• Measure the effectiveness of marketing campaigns

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Collect anonymous data for analytics
• Functionality Cookies: Remember your preferences
• Targeting Cookies: Used for advertising purposes

You can control cookie settings through your browser. However, disabling cookies may affect your experience on our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewalls and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Limited access to personal information

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods include:

• Active Clients: Duration of service plus 7 years for tax and legal compliance
• Prospects: 3 years from last contact or until you request deletion
• Website Visitors: Analytics data retained for 26 months
• Marketing Contacts: Until you unsubscribe or request removal

We regularly review our data retention practices and delete unnecessary information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

International Data Transfers

As a global digital marketing agency, we may transfer and process your personal information in countries outside your country of residence. These countries may have different data protection laws. When we transfer information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Privacy Shield framework (where applicable)
• Binding corporate rules
• Other legally approved mechanisms

Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately. If we learn that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to active clients
• Displaying a notice on our website for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.